Restaurant and Bar POS Software
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Point of Success is
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POS Features
Point of Success Restaurant POS Software News
Point of Success Version 2.61 Released
November 1, 2009
This new version adds two highly requested features: Online Ordering (through BigHoller Online Ordering) and Loyalty/Rewards (through Mercury Payment Systems).
Online Ordering lets Point of Success restaurants receive orders into Point of Success after their customer places an order on the restaurant's BigHoller Online Ordering menu. More information is available on the online ordering page.
Loyalty/rewards is used to reward a restaurant's best customers. Every item in the Point of Success menu can be assigned values for points earned and points required for redemption to get an item at no charge. Purchases at all related restaurants are tracked by Mercury Payment Systems so a customer can earn and redeem points at any location. Get more information on the credit card processing page.
Learning Center Launched
November 2, 2009
Today Point of Success introduced the new Learning Center. This online video training resource is available free of charge and can be accessed from any computer with a broadband Internet connection.
The first training video available is the entire content of our Menu and Setup Training CD. This training resource formerly sold for $49, but is now available online at no charge.
Point of Success Version 2.6 Released
August 14, 2009
This release address maintenance issues, provides support for Microsoft Streets & Trips 2009, and adds the technology foundation for our future online ordering release.
Existing users can download the update through Office Manager > Help > Point of Success Updates.
Video Security Interface Released
July 29, 2009
Connect Point of Success order entry workstations to your video surveillance system. Provides order details overlaid on security camera video.
See more detailed information on the Point of Success Video Security System page.
CentralPoint Central Office Reporting
Module Released
February 15, 2008
Designed for chain and franchise restaurant and bar operations, CentralPoint provides tools for remote financial reporting, central office marketing, and scheduled report delivery. Requiring only a standard email account, CentralPoint is an affordable way to get the information you need wherever you are.
See more detailed information on the CentralPoint Central Office Reporting page.
Point of Success Version 2.5 is Released!
November 30, 2007
Here are the major new features you'll find in Point of Success version 2.5:
- Gift card processing through Mercury Payment Systems (free with credit card processing!)
- Exports accounting information for
import into QuickBooks
- Closed orders can be reopened for corrections to order or payment information
- Main menu in Order Entry program is fully configurable – Remove, resize and rename all buttons
- Security to control reprinting of prep tickets, customer receipts and box labels
- Sales tax can be charged on delivery
fees
- The word Add can be turned off so that it will not appear on orders, tickets or reports
- A voided order is now defined as an order that has been voided after being sent to the kitchen or paid. Orders that are abandoned before saving now have a Discarded status and are not included on the voided order reports.
- Support for AutoRoute (Similar to
Streets & Trips for Europe)
- Support for Streets and Trips 2007 and
2008
- New database technology to allow automatic scheduled data backups, simpler additional user purchases, and easier software registration
- Improved network installation
- Workstation computers automatically install software updates when an update is installed on the server
- New Order Sequence Tracking report
- Support for new receipt and label printers
- More than 125 changes - Major features, minor features and maintenance corrections
Updates from version 2.0 or above to version 2.5 are available for $89 (Premium version) or $69 (Standard version) and include 30 days of free technical support.
Installation and use of the 2.5 update requires use of a new serial number and re-registration. Users of Point of Success version 1 can upgrade to version 2.5 for $239. Contact the Point of Success sales department or your Point of Success dealer for more information!
New Discussion Forum Opens for Software
Support Assistance
June 12, 2007
The Point of Success Roundtable is a free web forum you can use to give and get assistance with your Point of Success software and related technologies. The forum is open to current and prospective Point of Success users and dealers.
Register for the Point of Success Roundtable now!
Point of Success Credit Card Processing
Released
June 9, 2006
Two options are available for credit card processing in Point of Success: Mercury Payment Systems, the Point of Success preferred credit card processing company, and processing through PCCharge Payment Server.
Get complete information on the Credit Card Processing page!
Fingerprint Login Now Available
June 9, 2006
Use a fingerprint to log in to Point of Success Standard or Point of Success Premium instead of a PIN code or employee card. Accessing the system is both faster and more secure.
More information is available on the Fingerprint Login page.
Point of Success Partners for Inventory
Capabilities
October 21, 2005
Point of Success announces the release of a data
integration program to transfer restaurant food sales information to
CostGuard Inventory software. CostGuard software is affordable and
is used by thousands of restaurants and foodservice organizations in
the U.S. and other countries.
The best features of integrating Point of Success data with CostGuard Inventory include:
- Menu engineering reports that offer guidance on which menu items to feature to improve profitability
- Shrinkage analysis (actual usage from the POS system compared to ideal usage from recipes) to identify shrinkage by total dollars, group dollars, and by the actual item
- Separation of food and liquor inventory, costs, and other information
Software to share Point of Success sales data with CostGuard is available free of charge and may be downloaded from the Point of Success Knowledge Base. More information about CostGuard software may be found on the company’s web site at http://www.costguard.com.
Updated Menu and Setup Training CD Released
August 29, 2005
The new Menu and Setup Training CD is shipping now! Here are a few of the highlights:
- More than 25 example menu items are discussed with step-by-step information on creating menu buttons for each example
- Every menu component, including super buttons and combination buttons, is explained in detail with examples
- Over a dozen timesaving tips and shortcuts are included
- Total training time has been expanded from under an hour in version 1 to well over three hours for version 2
- The custom training navigator lets you view only the segments you want to see
Pricing will remain the same at $49 retail. Customers who purchased the training CD on or after June 1, 2005 will automatically receive a free upgrade.
Point of Success Version 2.1 Released
June 14, 2005
Point of Success version 2.1 is now available for download by registered users! Although this is primarily a maintenance release, two new features have been included:
- Pole displays/customer displays now work with Point of Success.
- Quick Pay has been added to Point of Success Premium. Quick Pay gives the option of not requiring a tender type or an amount tendered to be entered.
Point of Success software products are still available at the same low prices, and now they do even more!
Remotely Access Point of Success For No
Additional Cost
June 6, 2005
Many restaurant owners and managers ask for the ability to remotely access their Point of Success system. Remote access gives you all the information and control you would have if you were sitting in front of a computer at the restaurant.
Many businesses and individuals use remote access technology to get information they need when they aren't at their desk. Remote access is so popular that there are dozens of ways that have been developed to do it. Here are some of the ways this can be done:
- Go To My PC is an Internet-based service that provides a secure connection to a remote computer using the Internet. www.gotomypc.com
- pcAnywhere is software that permits remote access using modem or Internet connections.
- Windows XP has the built-in ability to remotely access a computer. This ability is called RAS (Remote Access Server). Search Windows Help for RAS for more information.
These are just a few of the many options you can use to remotely access Point of Success. Competing restaurant POS software vendors typically charge an additional fee to permit remote access. If you are remotely controlling your office manager computer, there is no additional charge with Point of Success! An additional benefit of using Internet-based remote solutions is that Point of Success support technicians can connect directly to your computer to resolve support issues more quickly.
Point of Success Employee Security Cards
Now Available
May 23, 2005
Point of Success employee security cards are now available for use in Point of Success version 2.02 and above. Employee cards are used to enter PIN codes for these tasks:
- Clock in
- Clock out
- Log in for Order Entry program
- Log in for Office Manager program
- Manager overrides
Some or all of a restaurant's employees can be assigned an employee card. PIN codes can also be entered manually using the PIN code entry touch pad. Workstations where an employee card will be used must be equipped with a magnetic stripe reader.
Employee cards offer higher security because another employee cannot observe a PIN code being entered. Clip-on badge reels are also available to make employee card handling even more convenient.
Point of Success Now Includes Mapping
Integration for Delivery
April 27, 2005
Knowing the precise location of a delivery address makes a driver more efficient, helps keep deliveries on schedule, and makes a delivery operation more efficient. Now Point of Success Premium includes the ability to map and route deliveries using Microsoft Streets & Trips 2005, Streets and Trips 2006 and Microsoft MapPoint 2004:
- Select the orders to be mapped on the Point of Success delivery dispatch screen
- Touch the Map button
- Addresses are transferred to the Microsoft mapping software
- An optimized route is calculated and displayed
- The mapping software will print a map and/or driving directions for the addresses
There is no additional charge for mapping in Point of Success. Microsoft mapping software is purchased separately, with Streets & Trips usually costing less than $40. Get all the details on Point of Success delivery mapping!
Employee Scheduling Software Released
April 27, 2005
Juggling the varying availability of a part-time staff makes employee scheduling one of the hardest things a restaurant manager does! Point of Success Employee Scheduling does this and more:
- Tracks employee availability
- Unavailable times are logged and used for scheduling on a repeating or one-time basis
- See a day's scheduled work times and the employees assigned to those times on a graphical screen
- Drag and drop employees from the employee list to the schedule
- Forecast hourly labor costs for a period
Point of Success Employee Scheduling is an affordable add-on that works inside the Point of Success office manager with existing employee information.
Get details and pricing on Point of Success Employee Scheduling!
Touch Dynamic Passes Certification
with Point of Success Software
June
16, 2004
In the dynamic POS Business with demand for touch screen and computer technology, Touch Dynamic is a leader. Touch Dynamic offers Point of Success Dealers exceptional quality and service. Generous warranties, well trained support staff and competitive prices make their systems the product of choice for POS Dealers.
More information is available on the Touch Dynamic web site at www.touchdynamic.com.
Data Conversion to Point of Success From
Other POS Systems
February
11, 2004
Knowing who your delivery customers are is extremely important to every pizzeria. Now you can upgrade from your old POS system to Point of Success and bring the information with you!
The following information can be converted for use in Point of Success:
- Customer name
- Street address
- City, state and zip code
- Telephone number
This data conversion service can also be used to import a customer database purchased from another source for use in Point of Success.
Data for conversion must be provided in Delimited ASCII format, which is also known as a .csv (Comma Separated Values) file. Standard price for this service is $99, but can vary with the amount of labor required. More information is available by calling (800) 752-3565.
Caller ID System Released
January
2, 2004
Point of Success Caller ID is a combination of hardware and software that work together to deliver caller ID information from your phone lines to your Point of Success order entry software. Incoming calls display on each order entry computer to identify the calling customer, speeding recording of customer information and order entry. Caller ID is an add-on product available exclusively for use with Point of Success restaurant POS software.
No Need to Enter Caller Information
It’s important to know who your customers are, but it takes time to enter complete customer information for every delivery order. With Point of Success Caller ID the customer telephone number, first and last name are entered automatically when setting up a new customer. Just enter the street address and customer zip code to complete setup for the customer. With Point of Success Caller ID, 60% of a residential customer’s information is entered automatically!
Analyze and Improve Telephone Service Levels
Caller ID makes it easier to serve customers more quickly, and the information provided by the system can make a real difference in a restaurant’s success. Included Caller ID reports, charts and graphs will help in all these important areas:
- Quantify incoming calls by date and time
- Count calls taken, customer hang-ups, and calls not answered
- Analyze the time required to answer calls
- Graph services changes over time
Point of Success Caller ID is available in four and eight line versions. See the Caller ID page for product details and the Prices page for purchasing details!
Indicates features available only in Point of Success Premium. See
all the differences between Point of Success Standard and
Point of Success Premium here.
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