How To Upsell Using Your Restaurant POS

In many restaurants the point of sale system is rarely used beyond its basic cash register functions. It’s true that restaurant POS software can help serve customers faster and improve operations, but a point of sale system can also help create more sales!

If an owner or manager is committed to increasing sales the POS system is the perfect tool to make that happen. Here’s how to do it in Point of Success:

  1. Pick one or a few products to target with your upselling efforts. The upsell product focus can change from time to time, but keep the number of products small and your focus laser-sharp.
  2. Choose areas of your menu where an upselling offer makes sense for your targeted products. Good examples are extra cheese on a pizza, dipping sauce for bread sticks, and a warm chocolate chip cookie with kids meals.
  3. Create menu shapes with text captions to catch your staff’s attention. Highlighting current upsell products can walk your staff through suggestive selling.
  4. Train your staff how to offer the upsell item in an appetizing way. Will “Would you like to try one of our warm chocolate chip cookies with your chicken strips?” sell more cookies than “Would you like a cookie with that?”
  5. Track and reward your staff’s upselling achievements! An exciting contest atmosphere with a weekly prize for the highest achiever keeps your upselling efforts front-and-center in the restaurant.

Saving the portions of your menu where you created your upsell reminders to the Inactive Menu section in the menu designer lets you quickly bring back previous upsell products to your live menu. The Product Sales Achievement by Staff report is designed to help you track upselling for each server or customer service staff member.


Another Way to Use Online Ordering to Help Your Restaurant

Every restaurant owner wants to be successful! When you reach that point in your quick service restaurant you may wonder how your restaurant can continue to grow. The worst thing you’ll ever see is customers entering your restaurant only to discover a long wait to order. When these guests walk back out the door through which they just entered their money goes with them.

You can use Online Ordering with Point of Success to keep those customers! Invite guests to order and pay on your ordering web site to eliminate waiting in line, freeing up your customer service staff to help other guests. Lines move faster, you keep guests you may otherwise lose and your successful restaurant continues to grow!

You can learn more about Online Ordering with Point of Success here.

Support for Older Versions of Point of Success

Point of Success version 2.5 was released in November 2007. With the release of version 3, support for versions prior to 2.5 has been discontinued. If your software is more than six years old you can upgrade to the most current version to get all the great new features and continue support for your point of sale software from Point of Success! Contact your Point of Success Dealer or Point of Success to upgrade.


Point of Success Version 3 Released

Today’s release is the culmination of a year and a half of software development and testing. Point of Success Version 3 is the biggest feature release of this popular restaurant point of sale system since 2005!

More than 80 new features and improvements are available now in this new version. Feature details are available here and upgrade pricing can be seen here.

Upgrades are available at no charge for customers who purchased Point of Success after January 1, 2013. Upgrades can be purchased now through your Point of Success Dealer or directly from Point of Success.