Support Services and Technical Resources

Support services are vital to the success of a point of sale system. Point of Success support services are available in many forms, some offering around-the-clock access.

Quick Links

Point of Success Knowledge Base - Searchable online database where you can find printer drivers, networking information, problem resolutions and more.

Point of Success Roundtable Web Discussion Forum - Questions and answers in a discussion format.

Learning Center - Free online video training for Point of Success.

System Requirements - Computer, operating system, printer, peripheral and other technical information.

International Users - Point of Success is sold in the United States, Canada, Australia and the United Kingdom.

Local Independent Dealers - Extended Hours and 24/7 Support

Independent Point of Success dealers offer local, regional and national software sales, software installation, training, support and computer hardware sales and service. Many dealers offer extended-hours support and on-site services.

Have a question or problem on nights or weekends? Call a dealer!

See the Point of Success independent dealer list for more information.

All support services are fee-based. Get a support plan in place with a Point of Success dealer now and be prepared when you need help.

Telephone Support Services

Point of Success software experts are as close as your telephone. Telephone support is offered from 8:00 a.m. until 5:00 p.m., Monday through Friday, Mountain Standard time. Arizona does not observe Daylight Saving Time.

For telephone technical support, call (800) 752-3565

Support Charges

First 30 Days after purchase - Telephone technical support is provided at no charge
Per Incident - $49 per incident
Six month Software Maintenance Plan with unlimited telephone support, free updates by download and substantial discounts on future version upgrade purchases - $249 ($199 if purchased before the expiration of a current free or six month plan)

What Services are Offered with Telephone Technical Support?

Assistance with troubleshooting software problems
Information on the use of software features

Telephone technical support services do not include training on set up or use of Point of Success products. Computer hardware, operating system and network questions should be referred to the support services of the providers of these components.

POS Printer Configuration Assistance

Point of Success offers easy, automatic out-of-the-box support for many POS printers. See the complete list of supported printers on our System Requirements page. You need to have an approved Windows printer driver installed for your POS printer for it to work properly with Point of Success (see the Point of Success Knowledge Base for details).

Technical support under one of our free or paid support plans to assist in making settings to Point of Success software to print on unlisted POS printers may be a chargeable service.

Network Configuration Assistance

Technical support under one of our free or paid support plans to assist in setting up and troubleshooting your network may be a chargeable service. We recommend the use of Windows XP to simplify network setup. In most cases, connecting your computers to a network switch and running the Windows Network Setup Wizard is all that's necessary to prepare your network for use with Point of Success.

Custom Menu Design Service

Complete menu design and set up is available as an additional paid service. Cost of this service varies with the complexity of the menu and the number of items on the menu. Contact our technical support department at (800) 752-3565 for more information and a custom price proposal.

Custom Report Service

Custom report design and modification services are available. Contact Point of Success technical support for more information.

Customer Data Import

If you have a customer database from a previous point of sale system or a mailing list of customers in your area, this information can be imported into Point of Success. The standard cost of this service is $99, but may vary if the file you supply to us is not in the specified format and needs additional work to prepare it for importation. Call for additional information and data format specifications.

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