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# Point of Success

Restaurant, Bar and Pizza POS Software

## Sitemaps

- [XML Sitemap](https://www.pointofsuccess.com/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [X -Portfolio](https://www.pointofsuccess.com/?page_id=24911) - Our Portfolio Nullam id dolor id nibh ultricies vehicula ut id elit. Volutpat Engage Worldwide Sollic itudin View SaaS Monkey Marketing / Print / Web Volutpat Growth Strategies Sollic itudin View Cowork Co Print / Web / Marketing Volutpat Mobile Marketing Sollic itudin View Portfolio Branding / Print / Web
- [Point of Success - Here for you!!!](https://www.pointofsuccess.com/2020/03/23/point-of-success-here-for-you/) - Tough times call for tough decisions! A dream for many Americans is to own a business because ownership shows your community and others personal your drive and your ability to overcome challenges. In addition for many of us, our nation is protected from world realities, that others in the world find normal, such as outbreaks
- [Effective Product Promo Videos](https://www.pointofsuccess.com/2015/03/05/effective-product-promo-videos/) - Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vivamus vel metus nec sapien elementum aliquet. Suspendisse non dui sit amet est tincidunt volutpat eu non sem. Sed nulla tellus, semper ut vestibulum vitae, efficitur nec massa. Cras consequat velit vitae erat interdum, quis sagittis metus consectetur. Morbi molestie ligula ac ex posuere, quis eleifend tortor
- [This is a Quote](https://www.pointofsuccess.com/2015/03/03/this-is-a-quote/)
- [Gaining Exposure for Your iPhone App](https://www.pointofsuccess.com/2015/03/02/gaining-exposure/) - Donec sed odio dui. Donec id elit non mi porta gravida at eget metus. Sed posuere consectetur est at lobortis. Maecenas faucibus mollis interdum. Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Integer posuere erat a ante venenatis dapibus posuere velit aliquet. Morbi leo risus, porta ac consectetur ac, vestibulum at eros. Donec ullamcorper
- [Where To Launch Your Startup](https://www.pointofsuccess.com/2015/03/02/where-to-launch-your-startup/) - Praesent justo nisl, auctor sed sapien ut, mattis consequat massa. Sed posuere consectetur est at lobortis. Maecenas faucibus mollis interdum. Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Integer posuere erat a ante venenatis dapibus posuere velit aliquet. Morbi leo risus, porta ac consectetur ac, vestibulum at eros. Donec ullamcorper nulla non metus auctor
- [Top Development Frameworks Reviewed](https://www.pointofsuccess.com/2015/03/02/top-development-frameworks-reviewed/) - Donec sed odio dui. Donec id elit non mi porta gravida at eget metus. Sed posuere consectetur est at lobortis. Maecenas faucibus mollis interdum. Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Integer posuere erat a ante venenatis dapibus posuere velit aliquet. Morbi leo risus, porta ac consectetur ac, vestibulum at eros. Donec ullamcorper
- [A Guide to Stunning Product Photography](https://www.pointofsuccess.com/2015/03/02/stunning-product-photography/) - Donec sed odio dui. Donec id elit non mi porta gravida at eget metus. Sed posuere consectetur est at lobortis. Maecenas faucibus mollis interdum. Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Integer posuere erat a ante venenatis dapibus posuere velit aliquet. Morbi leo risus, porta ac consectetur ac, vestibulum at eros. Donec ullamcorper
- [Attracting Great Talent](https://www.pointofsuccess.com/2015/03/02/attracting-great-talent/) - Donec sed odio dui. Donec id elit non mi porta gravida at eget metus. Sed posuere consectetur est at lobortis. Maecenas faucibus mollis interdum. Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Integer posuere erat a ante venenatis dapibus posuere velit aliquet. Morbi leo risus, porta ac consectetur ac, vestibulum at eros. Donec ullamcorper
- [Sourcing Audio For Your Promo Video](https://www.pointofsuccess.com/2015/03/01/sourcing-audio-for-your-promo-video/) - Fusce in pulvinar urna. Maecenas vitae volutpat turpis.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque sed arcu in enim faucibus posuere.Fusce in pulvinar urna. Maecenas vitae volutpat turpis.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque sed arcu in enim faucibus posuere.Fusce in pulvinar urna. Maecenas vitae volutpat turpis.Lorem ipsum dolor sit amet, consectetur
- [Top 10 Tips For Working From Home](https://www.pointofsuccess.com/2015/02/27/top-10-tips-for-working-from-home/) - Donec sed odio dui. Donec id elit non mi porta gravida at eget metus. Sed posuere consectetur est at lobortis. Maecenas faucibus mollis interdum. Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Integer posuere erat a ante venenatis dapibus posuere velit aliquet. Morbi leo risus, porta ac consectetur ac, vestibulum at eros. Donec ullamcorper
- [Awesome WordPress Themes](https://www.pointofsuccess.com/2015/02/05/this-is-a-link-post/)
- [Usability Testing: Your Questions Answered](https://www.pointofsuccess.com/2015/02/04/usability-testing/) - Praesent justo nisl, auctor sed sapien ut, mattis consequat massa. Suspendisse erat lectus, pulvinar nec dapibus non, rhoncus sit amet dolor. Duis consectetur condimentum tempus. Phasellus consequat dignissim fringilla. Aenean eget enim id lectus placerat euismod. Sed venenatis, nisi a accumsan aliquam, ipsum sapien commodo ante, eget dictum nisi quam sit amet sem. Curabitur ultrices
- [Inspirational Workspace Ideas](https://www.pointofsuccess.com/2015/01/27/workspace-ideas/) - Duis lorem est, vestibulum ac diam euismod, dapibus maximus urna. Donec tempor sodales vulputate. Ut sit amet erat nec lacus scelerisque auctor. Donec enim urna, accumsan auctor porta at, vestibulum vitae eros. Suspendisse egestas varius lobortis. Proin ac egestas nunc. Sed bibendum congue ligula, eu mollis purus lacinia nec. Duis id semper mi. Donec in
- [Exploring Intuitive UX Design](https://www.pointofsuccess.com/2015/01/06/exploring-intuitive-ux-design/) - Phasellus mattis nisl sit amet neque hendrerit, eu vulputate libero sollicitudin. Fusce condimentum maximus dolor. Praesent diam risus, sollicitudin sit amet blandit non, tempor sit amet elit. Nam ac enim dolor.Duis porttitor accumsan orci, a imperdiet sapien semper quis. Cras libero justo, consectetur sit amet ligula id, maximus faucibus nulla. Aliquam eros ipsum, blandit non
- [How to Maximize Productivity](https://www.pointofsuccess.com/2015/01/02/how-to-maximize-productivity/) - Phasellus imperdiet tincidunt interdum. Nunc imperdiet nulla quis ultrices rhoncus. Nulla condimentum a mauris in blandit. Morbi ornare odio felis, sed ullamcorper enim dictum eu. Donec aliquet lacus augue, ac rutrum dolor aliquet et. Phasellus in finibus orci, vel feugiat tellus. Nunc sed quam vel lorem tincidunt aliquam.Vestibulum imperdiet augue vel lectus suscipit feugiat. Vestibulum
- [Making the Most of Your Commute](https://www.pointofsuccess.com/2015/01/01/making-the-most-of-your-commute/) - Curabitur laoreet sed lorem id pulvinar. Sed nec nisi velit. Proin ut eleifend metus. Donec elementum massa turpis. Nulla facilisi. Etiam sit amet lacinia augue. Praesent malesuada tellus in nunc dapibus suscipit. Cras non turpis ipsum. Fusce non viverra arcu. Suspendisse vel laoreet velit.Phasellus imperdiet tincidunt interdum. Nunc imperdiet nulla quis ultrices rhoncus. Nulla condimentum

## Pages

- [Home](https://www.pointofsuccess.com/) - The Best RestaurantPOS Software Rock solid reliability, fast to use, fast to learn, and the richest set of included features available. What's New in Version 5 Proven Reliability We’ve spent 20 years engineering Point of Success to deliver superior, proven reliability so your POS works the way it’s supposed to, when it’s supposed to. Find
- [Customer Portal](https://www.pointofsuccess.com/customer-portal/) - Welcome to the Knowledgebase Here you will find resources for everything you need! Support Request Name Email Address * Question / Comment * If you are human, leave this field blank. Δ Knowledge Base Access articles and guides to learn how to solve the most common Point of Success problems and issues. Go to Knowledge
- [Support](https://www.pointofsuccess.com/support/) - We're Here to Help We are here to offer friendly, knowledgeable support when you need it the most. Get Support, Your Way When You Need It Point of Success offers a variety of support options to choose from, ensuring that our customers can receive assistance in the way that best suits their needs. Telephone Support Our
- [Legal](https://www.pointofsuccess.com/legal-3/) - POINT OF SUCCESS WEB SITE LEGAL DISCLOSUREYour use of the Point of Success website is contingent on your acceptance of these terms and conditions.TRADEMARK NOTICEPoint of Success is a registered trademark of Inborne Technology Corporation.COPYRIGHT NOTICEThe materials on this website are owned by Inborne Technology Corporation or made available under license. No part of this website
- [Legal](https://www.pointofsuccess.com/legal-new/) - POINT OF SUCCESS WEB SITE LEGAL DISCLOSUREYour use of the Point of Success website is contingent on your acceptance of these terms and conditions.TRADEMARK NOTICEPoint of Success is a registered trademark of Inborne Technology Corporation.COPYRIGHT NOTICEThe materials on this website are owned by Inborne Technology Corporation or made available under license. No part of this website
- [Internal Knowlegebase](https://www.pointofsuccess.com/ikb/)
- [Learning Center](https://www.pointofsuccess.com/learning-center/) - The Learning Center Learn how to use Point of Success! Welcome to the Learning Center The Learning Center is a free online training resource to help you get the most from your Point of Success POS system. Here you will find Guides and Manuals with instructions on how to use Point of Success and Point
- [PS5-OfficeLanding](https://www.pointofsuccess.com/ps5-officelanding/) - Premium is the best Point of Success system available. It includes features to make order entry easier, to make customers happier, and to help build a more successful restaurant business. Additional Products and Services for Point of Success Premium Employee Timekeeping - Employees clock in and out on your POS computers Employee Scheduling - Manage time off
- [Guides and Manuals](https://www.pointofsuccess.com/guides-and-manuals/) - Point of Success Product Manuals Point of Success and Additional Features Manuals Point of Success Guides Hardware Requirements Upgrading to Version 4 from Versions 1 thru 3 How to Install Point of Success Version 5 BigHoller Menu Matching Guide Point of Success Downloads Windows 10 Caller ID Driver Windows 11 Caller ID Driver Fingerprint Sensor
- [Hardware](https://www.pointofsuccess.com/hardware/) - Hardware We have solutions for all of your Point of Sale needs All of the Hardware You Need Point of Success has partnered with Touch Dynamics to bring you quality hardware that is specifically designed for restaurants. All-in-One computers can come pre-loaded with your Point of Success menu for plug-in-play access. All hardware is fully
- [Add-On Products](https://www.pointofsuccess.com/add-on-products/) - Additional Features Enhance Point of Success with these additional features Volutpat Engage Worldwide Sollic itudin View SaaS Monkey Marketing / Print / Web Volutpat Growth Strategies Sollic itudin View Cowork Co Print / Web / Marketing Volutpat Mobile Marketing Sollic itudin View Portfolio Branding / Print / Web Point of Success restaurant point of sale
- [What's New](https://www.pointofsuccess.com/whats-new/) - What's New in Version 5 The Best Version is Here! New Features Version 5 Point of Success has been completely revamped from the inside out. The same great software with a refreshed UI for a more simple, streamlined, and faster experience. The best version is here! Accelerated payment workflow that streamlines taking payments Easily manage
- [Software Features](https://www.pointofsuccess.com/software-features/) - Fully Responsive & Feature Rich We appreciate the demands made on your business. We get it! So many decisions and such a balancing act. We want to help you solve some of the challenges you face and give you peace of mind along the way. Call to Request a Demo Fully Responsive & Feature Rich
- [Tips and Shortcuts](https://www.pointofsuccess.com/learning-center/menu-training/tips-and-shortcuts/) - Align and Size Buttons Manually Align and Size Buttons Automatically Button Style, Color and Font Size Inactive Menu and Recycle Bin Comment Buttons Three Ways Copy and Paste Buttons Set About Information Ask for Price Customize Background Picture Rename the Main Menu Shapes and Lines
- [Bar Menu](https://www.pointofsuccess.com/learning-center/menu-training/bar-menu/) - Bar Menu
- [Combination Menu](https://www.pointofsuccess.com/learning-center/menu-training/combination-menu/) - Combination Button Combination buttons are used for several items that are sold as a group. They work like ten super buttons in one and add these features:Adds upsizing – Upsizing is available for individual items or several items in a combinationAdds the ability to count options like pizza toppings spread across several piesAdds the ability to pay
- [Super Button](https://www.pointofsuccess.com/learning-center/menu-training/super-button/) - Super Buttons Super buttons are more complex because they incorporate the functions of other types of buttons and they add some more features of their own. Here are some of the abilities of super buttons:Order a simple item as with an item buttonAllow options to be selected and charged as with a submenu buttonAllow modifiers
- [Include Button](https://www.pointofsuccess.com/learning-center/menu-training/modifer-list-button-2/) - Include Button
- [Modifier List Button](https://www.pointofsuccess.com/learning-center/menu-training/modifer-list-button/) - Modifier List Button
- [Sub Menu Button](https://www.pointofsuccess.com/learning-center/menu-training/sub-menu-button/) - Sub Menu Button
- [Item Button](https://www.pointofsuccess.com/learning-center/menu-training/item-button/) - Item Button
- [Overview](https://www.pointofsuccess.com/learning-center/menu-training/overview/) - Overview
- [Privacy Policy](https://www.pointofsuccess.com/legal-2/) - PRIVACY NOTICE Last updated June 15, 2022 This privacy notice for Inborne Technology (“Company,” “we,” “us,” or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you: * Download and use our mobile application (Point of Success Dashboard), or any other application of ours that links to this
- [Business Financing](https://www.pointofsuccess.com/business-financing/) - Business Financing Finance with our Partners Point of Success has partnered with two different financing companies that can help you get the equipment and technology that your business needs while still preserving your cash. There are several different payment plans available for many different circumstances, including 100% financing and deferred payments. Fast. Flexible. Financing. Ascentium
- [International Users](https://www.pointofsuccess.com/international-users/) - POS Restaurant Software for Canada, Australia and UKPoint of Success software is designed for use in the United States, Canada, Australia and the UK. Internationalization of the software is automatic based upon your computer’s regional settings. To check or change these settings, go to Start > Control Panel > Regional and Language Options. On the Regional
- [Menu Training](https://www.pointofsuccess.com/learning-center/menu-training/) - Menu and Setup Training Point of Success order entry menus are highly customizable. Restaurants can design the look, layout and functionality of every part of the menu. From simple single-item orders to complex combinations and pizza ordering, Point of Success does it all. This training resource can help you become an expert in menu design
- [Customer Forms](https://www.pointofsuccess.com/customer-forms/) - Click to Download the Form Custom Report Request Custom Menu Request
- [Current Offering](https://www.pointofsuccess.com/current-offering/) - A Special Offering for Our Customers We love our customers, and we think you will love this special deal! Pricing New Merchants $99.99 For the First Terminal $169 Per Month For 2 to Unlimited Terminals Point of Success Processing Extended Hour Support Version 5 and all Add-On Products Online Backup One Phone Number with Friendly
- [Knowledge Base](https://www.pointofsuccess.com/kb/) - How Can We Help? Search Knowledge Base General or Uncategorized Can I Close a Till or Bank When There Are Pre-authorized Credit Card Transactions Can't pay an order / Cannot finalize an order Customize Office Manager list views Data backup and restore Employee Scheduler's Performance Has Slowed Down How to get back to a previous

## Forums

- [POS](https://www.pointofsuccess.com/forums/forum/pos/)
- [Online Ordering](https://www.pointofsuccess.com/forums/forum/online-ordering/)
- [POSPay](https://www.pointofsuccess.com/forums/forum/pospay/)

## Topics

- [Finding out customer budget](https://www.pointofsuccess.com/forums/topic/finding-out-customer-budget/) - Hello All, I am trying to figure out a way to determine if a potential customer is in the real world as far as what their budget is for a POS system. I have run into quite a few that expect to pay 2-3K for a multiple terminal system. I don't think that just asking
- [Report Sharing](https://www.pointofsuccess.com/forums/topic/report-sharing/) - Do you have reports to share? Do you want to trade your useful reports and give ideas to enhance them? Here is your chance. Collaborate here to get started and trade away!

## Replies

- [](https://www.pointofsuccess.com/forums/reply/10805/) - Hi Steve I have come across this exact situation tons and tons of times and a good way is to ask them what point of sales they have looked into because from what i get a lot of is that they see the adverts for cheap cloud based ones and then find out that it

## Projects

- [Portfolio](https://www.pointofsuccess.com/portfolio/parallel-platforms/) - Additional Add-On Products Enhance Point of Success with these additional integrated products. Call For Pricing Integrated Online Ordering Online Ordering has never been easier! Point of Success and BigHoller, a leader in online ordering, are now offering easy, affordable online ordering for your restaurant! Customers order from your BigHoller App or web menu, then the order
- [SaaS Monkey](https://www.pointofsuccess.com/portfolio/envisioned-multimedia/) - SaaS Monkey SaaS Monkey Web, Print, Marketing Lorem ipsum dolor sit consectetur adipiscing Proin sit amet sapien quis libero finibus porta. Sed vel nunc dui. Curabitur semper ullamcorper risus a euismod. Quisque et orci lobortis, pharetra mi et, ornare enim. Orci varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Nullam mollis pharetra
- [Mobile Marketing](https://www.pointofsuccess.com/portfolio/mobile-marketing/) - Mobile Marketing Intro Specs Intro Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Aenean eu leo quam. Pellentesque ornare sem lacinia quam venenatis vestibulum. Aenean eu leo quam. Pellentesque ornare sem lacinia quam venenatis vestibulum. Maecenas sed diam eget risus varius blandit
- [Cowork Co](https://www.pointofsuccess.com/portfolio/idea-collaboration/) - Cowork Co Cowork Co Branding, packaging, web, print Lorem ipsum dolor sit consectetur adipiscing Proin sit amet sapien quis libero finibus porta. Sed vel nunc dui. Curabitur semper ullamcorper risus a euismod. Quisque et orci lobortis, pharetra mi et, ornare enim. Orci varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Nullam mollis
- [Growth Strategies](https://www.pointofsuccess.com/portfolio/growth-strategies/) - Growth Strategies Intro Specs Intro Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Aenean eu leo quam. Pellentesque ornare sem lacinia quam venenatis vestibulum. Aenean eu leo quam. Pellentesque ornare sem lacinia quam venenatis vestibulum. Maecenas sed diam eget risus varius blandit
- [Engage Worldwide](https://www.pointofsuccess.com/portfolio/engage-worldwide/) - Engage Worldwide Intro Specs Intro Praesent commodo cursus magna, vel scelerisque nisl consectetur et. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Aenean eu leo quam. Pellentesque ornare sem lacinia quam venenatis vestibulum. Aenean eu leo quam. Pellentesque ornare sem lacinia quam venenatis vestibulum. Maecenas sed diam eget risus varius blandit

## Knowledge Base

- [Worldpay](https://www.pointofsuccess.com/kb/worldpay/) - WorldpayCreated OnOctober 3, 2024byrOund4405rObin You are here: Main Knowledge Base General or Uncategorized Worldpay ← All Topics If you have questions about Worldpay, please visit their website at www.worldpay.com for more information. Tags: Worldpay
- [POSOO - Point of Success Online Ordering Manager Console (admin.pointofsuccess.com)](https://www.pointofsuccess.com/kb/posoo-point-of-success-online-ordering-manager-console-admin-pointofsuccess-com/) - POSOO - Point of Success Online Ordering Manager Console (admin.pointofsuccess.com) Owners will have "Owner" status on our administration site to be able to make changes, add items, correct prices, establish mapping, fix typos, etc. Follow the link below or point your browser to: http://admin.pointofsuccess.com Test this and make sure you can access it. To begin,
- [Order Matching - Step-by-Step Instructions](https://www.pointofsuccess.com/kb/order-matching-instructions/) - Install the Point of Success Online Ordering software purchased from Point of Success. The file name of this module is POSOOInstall.exe - double-click it. Follow the on-screen directions to install the software. Download menu .xml file for matching Once the menu is approved and FINALIZED to where there will be very few changes, you must
- [Using a Scale With Point of Success](https://www.pointofsuccess.com/kb/using-a-scale-with-point-of-success/) - Point of Success supports the following scales: CAS PD-II (With the CAS serial cable part number 7880-PD0-4128 – Cable terminates in a 9 pin serial connector that will require a USB to serial converter if the connected computer does not have a serial port) Avery/Berkel Weightronix 6720 Other scales that accept a “W” command (with
- [What's The Difference Between a Till and a Bank?](https://www.pointofsuccess.com/kb/whats-the-difference-between-a-till-and-a-bank/) - Till: A till is a physical drawer Tills can be assigned to a specific individual or left unassigned-allowing everyone access. Tills cannot be closed from other stations in the network. A "drawer kick" command is sent to a printer to open the cash drawer-the printer must be connected properly to the DK port on the
- [Data backup and restore](https://www.pointofsuccess.com/kb/data-backup-and-restore/) - As with any business software, it is important to safeguard your Point of Success data files by making regular data backups. In Point of Success, database backups are done with the Database Administrator program. There are two type of backups - a data backup and a system data backup. Data backups contain your restaurant's working information including the menu
- [Troubleshooting Caller ID Box](https://www.pointofsuccess.com/kb/troubleshooting-caller-id-box/) - Troubleshooting Caller ID A lot of issues with Caller ID are related to weather, power surge and power outages. In order to determine whether the problem is with the CallerID box or the computer, follow the steps below. Note the weather conditions if any storms passed thru, or if there were power outages. Also ask
- [Can't pay an order / Cannot finalize an order](https://www.pointofsuccess.com/kb/cant-pay-an-order/) - A till or bank must be open in order to make a payment. In the case of a Till, it must have been opened on the same workstation where the payment is being made. The currently logged-in user must have access to the till (till is assigned to the employe or the employee must have
- [How to process a Void and a Refund using POSPay](https://www.pointofsuccess.com/kb/how-to-process-a-void-and-a-refund-using-pospay/) - How to process a Void and a Refund. Ticket Open - Credit Cards Not Batched: If the transaction has not been finalized and the credit cards have not been batched, the refund can be processed by voiding the order. - PAN request not required - payment information still available for Void - Locate the ticket
- [How To Move The Database Server To A New Computer](https://www.pointofsuccess.com/kb/how-to-move-the-database-server-to-a-new-computer/) - When it's time to upgrade or replace the main computer (the database server computer), there are 4 easy steps: Copy the Point of Success folder from the old computer to the new one and be sure to place it in the same location on the new computer - directly under the "C" drive. Turn off the
- [Menu Component and Alignment Palettes Missing](https://www.pointofsuccess.com/kb/menu-component-and-alignment-palettes-missing/) - When designing a menu in Office Manager>Tools>Design Your Food Menu, it's common to move the component and alignment palettes to the left or right-near the edge of the screen. When the screen resolution is changed to a lower resolution, this can render the palettes off the screen and not visible-in other words too far to the
- [Online Order Product Matching](https://www.pointofsuccess.com/kb/online-order-product-matching/) - Please be sure product descriptions include the necessary information. When the description of an online item varies significantly from the same item ordered locally, it's important to look at the product code description and make sure it's descriptive enough to work for both local and online orders. Otherwise what you see and what is printed
- [Using Caller ID on a Single Computer](https://www.pointofsuccess.com/kb/using-caller-id-on-a-single-computer/) - Point of Success Caller ID requires network communication to notify inform workstations of call status. If Caller ID is used in a network environment there is no additional configuration required. If Caller ID is used in a single computer Point of Success installation select one of these options: 1. Connect the computer to a network
- [How to remove practice or test orders](https://www.pointofsuccess.com/kb/how-to-remove-practice-or-test-orders/) - As the menu in Point of Success is being built and tested you will accumulate orders that are not real customer orders. You can remove test orders, payments, deliveries and more with the Support Utility program. Warning: Purging orders or any other data removes all selected data prior to the purge date. Be certain that
- [No Route to Host Error When Closing Business Day](https://www.pointofsuccess.com/kb/no-route-to-host-error-when-closing-business-day/) - This error can occur on computers with no connection to a network. To resolve this error install the Microsoft Loopback Adapter. This functions as a virtual network device. In the host operating system, right-click My Computer, and then select Properties. Depending on the style of the start menu, My Computer may be located in the
- [Can I Close a Till or Bank When There Are Pre-authorized Credit Card Transactions](https://www.pointofsuccess.com/kb/can-i-close-a-till-or-bank-when-there-are-pre-authorized-credit-card-transactions/) - There are cases (such as a future order) where a credit card is pre-authorized when the order is taken but the actual finalization of payment won't occur until the promise date and time-typically a few days later. When a till or bank is opened, it's a good idea to finalize all transactions before closing the
- [How To Open A Till or Bank](https://www.pointofsuccess.com/kb/how-to-open-a-till-or-bank/) - To open a till or bank, refer to the instructions below. For more detailed information, refer to the Point of Success Manual, located from the Windows Start Menu>All Programs>Point of Success>Point of Success Manual. A PDF reader is required to view the manual. NOTE: The Point of Success Manual is located on the Server Computer.
- [POS hardware technical support contact information](https://www.pointofsuccess.com/kb/pos-hardware-technical-support-contact-information/) - Epson - (562) 276-1314 - http://www.epsonexpert.com Star - (732) 623-5555 - http://www.starmicronics.com Ithaca - (203) 859-6800 - http://www.ithper.com Citizen - (800) 421-6516 - http://www.cbma.com Elo Touchsystems - (800) 557-1458 - http://www.elotouch.com
- [Workstation will not allow a new till to be opened](https://www.pointofsuccess.com/kb/workstation-will-not-allow-a-new-till-to-be-opened/) - The maximum number of tills allowed to be open on a workstation is equal to the number of cash drawers set up for the workstation. If you can't open a new till, either enable a cash drawer or close an open till to open a new till.
- [How to get back to a previous level in the ordering menu](https://www.pointofsuccess.com/kb/how-to-get-back-to-a-previous-level-in-the-ordering-menu/) - In the Point of Success Order Entry screen, when ordering from the food menu, a navigation path is presented at the top of the screen to indicate where the user is in the menu. To return back to the original food menu, press the Food Menu part of the path at the top of the
- [Till or bank will not close](https://www.pointofsuccess.com/kb/till-or-bank-will-not-close/) - A driver bank can be closed from any computer in the Order Entry program by a user who has sufficient permission to go into the Tills and Banks screen. A till, on the other hand, can only be closed on the workstation on which it was opened. If the till information is grayed out it
- [Customize Office Manager list views](https://www.pointofsuccess.com/kb/customize-office-manager-list-views/) - Each of the centers in the Point of Success Office Manager program has many data fields that can be displayed. Not all fields are displayed by default. If desired, choose Customize View from the left side command bar of any center's item list. This brings up a window showing all available fields on the left, and
- [Employee Scheduler's Performance Has Slowed Down](https://www.pointofsuccess.com/kb/employee-schedulers-performance-has-slowed-down/) - Follow the steps below to keep Point of Success Employee Scheduler running efficiently: Purge old employee schedules. Optimize the remaining data. To purge old schedules, use the support utility: Navigate to Start>All Programs>Point of Success>Support Utility. Log in and choose Utilities. Choose Purge Data. Enter a Purge Date-the system will purge all data going backward
- [Remove orders before starting to use the system in live production. Clearing database.](https://www.pointofsuccess.com/kb/remove-orders-before-starting-to-use-the-system-in-live-production-clearing-database/) - Warning: There is a danger of irretrievable data loss in following these instructions. If you do not fully understand the entire process, do not attempt these tasks. Contact your dealer or Point of Success support for assistance. Point of Success Version 2.5 or above Exit all Point of Success programs on all workstations Make a
- [Moving Point of Success to a New Computer](https://www.pointofsuccess.com/kb/moving-point-of-success-to-a-new-computer/) - You need to get the software and the data on the other computer. Exit all Point of Success programs on the original computer On the original computer, go to Start > My Computer > Local Disk C: > Point of Success. Copy both the Data and System data folders with their contents to removable media like a flash drive.
- [Network installation](https://www.pointofsuccess.com/kb/network-installation/) - Software Installation Install the Point of Success CD (or launch the downloaded installation file) on the main computer on the network. This is the data host computer, which can also be called the server. Install any add-on products on the data host computer. Take the Point of Success CD or downloaded installation file to the
- [Sharing printers on a network](https://www.pointofsuccess.com/kb/sharing-printers-on-a-network-2/) - Setting up Windows printer sharing to allow any workstation to use any printer. Printers are shared on a network for use by Point of Success using Windows printer sharing. Before following these instructions, be sure you have enabled file and printer sharing on all the computers on the network. Assumptions The printer to be shared
- [Remotely accessing Point of Success](https://www.pointofsuccess.com/kb/remotely-accessing-point-of-success/) - You can access Point of Success using any remote access technology, including: Go To My PC Log Me In Windows Remote Desktop And a number of others Special requirements to meet PA-DSS (PCI) credit card data security standards: Please be aware that: If you use an alternate administration interface (e.g. Remote Desktop, LogMeIn, GoToMyPC, CrossLoop)
- [Database server TCP/UDP ports](https://www.pointofsuccess.com/kb/database-server-tcp-udp-ports/) - Following is the list of network communication ports used by the Arsenal Database Server in Point of Success version 2.5 and above. If you are manually configuring a firewall, open these ports on both the client and server computers. UDP Ports (Used for server discovery broadcast messages) - 22009 and 22010 TCP Ports (Used for exchanging
- [Arsenal Database DBISAM Engine Error Documentation](https://www.pointofsuccess.com/kb/arsenal-database-dbisam-engine-error-documentation/) - For a list of DBISAM Engine Error codes and their possible resolution, visit this site: https://www.pointofsuccess.com/knowledge-base/arsenal-database-dbisam-error-codes/
- [Errors 11276, 11282 and 11283](https://www.pointofsuccess.com/kb/errors-11276-11282-and-11283/) - These errors are normally the result of a corrupted server configuration file on the database host (server) computer. Follow these steps to correct the error: Exit all Point of Success programs on all computers Stop the database server service - Start > Control Panel > Administrative Tools > Services. Find Arsenal Database Server in the
- [Error 11280](https://www.pointofsuccess.com/kb/error-11280/) - This error indicates a failure of the client software (Order Entry, Office Manager, etc) to communicate with the Arsenal Database Server. Communication is made through specific ports that must be open-ports 22007 and 22008. This error can be caused by any of the following: a network fault (loose cable, bad network card, switch, invalid/improperly setup network, etc).
- [Arsenal Database - DBISAM Error Codes](https://www.pointofsuccess.com/kb/arsenal-database-dbisam-error-codes/) - Error Code Message and Further Details DBISAM_BOF (8705) Beginning of table '' unexpectedly encountered This error should not normally occur since encountering the beginning of a table is a normal occurrence. The only time this error is triggered is when the beginning of the table is encountered unexpectedly. If this error does occur the most
- [How to Perform a Database Repair](https://www.pointofsuccess.com/kb/how-to-perform-a-database-repair/) - Use the Database Administrator to repair data after a power outage. A power outage or other event can damage the POS DATA set causing error messages. While data damage is not the only cause for an error message, many error messages can be cleared by performing a data repair. NOTE: To avoid data error messages,
- [How To Copy A Menu From One Database Server To Another Database Server](https://www.pointofsuccess.com/kb/how-to-copy-a-menu-from-one-database-server-to-another-database-server/) - Be sure to check the program versions for both systems before you begin. A common task is to copy the menu from an existing Point of Success Database Server to a new Point of Success Database server. Typically this need arises when there is a new location for a restaurant chain and the existing menu
- [Cash drawer won't open even though receipt printing works](https://www.pointofsuccess.com/kb/cash-drawer-wont-open-even-though-receipt-printing-works/) - Point of Success works with cash drawers that plug into receipt printers. Serial, parallel and USB cash drawers are not supported. If the cash drawer won't open even though receipt printing works, follow these steps: Confirm that the cash drawer is designed specifically to work with your receipt printer (some cash drawers will only work
- [Prep ticket will not print or is missing items](https://www.pointofsuccess.com/kb/prep-ticket-will-not-print-or-is-missing-items/) - A product must have a prep location assigned to print on a prep ticket (except a Prep All In One Ticket).. Assign a prep location in the Point of Success Office Manager program. From the main menu select Products. Edit the products that should print on prep tickets by defining a prep location. The prep location is the prep ticket printer
- [How to omit prices from prep tickets](https://www.pointofsuccess.com/kb/how-to-omit-prices-from-prep-tickets/) - Prices do not print out on standard prep tickets, but prices print if you have a "Prep all in one" ticket selected. To have the price stop printing on your prep tickets, go into Office Manager, click on Tools, then Select Printing Templates. Change your current template from Prep All in One to one of the standard prep tickets. NOTE:
- [Configuring Ethernet receipt printers](https://www.pointofsuccess.com/kb/configuring-ethernet-receipt-printers/) - Some receipt printers are available with an Ethernet (network) interface. An Ethernet interface works well for a remote kitchen printer because it can be located up to 300 feet away from a network switch. Even though these printers connect to a network, they do not contain a print server to manage multiple simultaneous incoming print jobs. If
- [Receipt printer cash drawer port pinouts](https://www.pointofsuccess.com/kb/receipt-printer-cash-drawer-port-pinouts/) - View the connector diagram: http://www.posdl.com/posrjport.jpg Epson Pin1 - Not connected Pin 2 - Cash drawer 1 - Pin 3 - Cash drawer 1 sense Pin 4 - Cash drawer drive + Pin 5 - Cash Drawer 2 - Pin 6 - Ground Star Pin1 - Not connected Pin 2 - Cash drawer 1 - Pin 3
- [Slow receipt printing](https://www.pointofsuccess.com/kb/slow-receipt-printing/) - There are many things that can affect printing speed: Be sure you are using the recommended printer driver. There was an unusual problem in an earlier version related to custom background images in the Order Entry program. If you have a customized the background with one of your own photographs, clearing the setting and re-importing
- [Printer does not print entire ticket](https://www.pointofsuccess.com/kb/printer-does-not-print-entire-ticket/) - Several printer models, particularly Epson printers, have a default page length setting of 11". Review the printer driver configuration information (found in the Knowledge base) for your printer and make the necessary changes.
- [Adapting a ticket for an unsupported POS ticket printer and correcting slow ticket printing](https://www.pointofsuccess.com/kb/adapting-a-ticket-for-an-unsupported-pos-ticket-printer-and-correcting-slow-ticket-printing/) - Point of sale ticket printers generally use old technology that does not work well with Windows font printing. To make a POS printer work at top speed, tickets must be designed using resident printer fonts. Resident printer fonts can be used in the Point of Success report designer after following these steps: Install the Windows
- [Printer unexpectedly prints a large volume of tickets (sometimes every order in the system)](https://www.pointofsuccess.com/kb/printer-unexpectedly-prints-a-large-volume-of-tickets-sometimes-every-order-in-the-system/) - When a POS printer unexpectedly begins to print a huge number of tickets or one very long ticket, the cause is normally a problem in the assignment of the ticket printing template. Open the Office Manager program, then go to the Tools center. Click Select Printing Templates. Review each report template assignment -- Look for names in the
- [Using two cash drawers on one POS printer](https://www.pointofsuccess.com/kb/using-two-cash-drawers-on-one-pos-printer/) - Point of Success supports up to two cash drawers per order entry workstation. Cash drawers must be connected through a point of sale printer. POS printers normally offer one cash drawer port. To connect two cash drawers, an adapter is required. These adapters are made for specific POS printers and are generally not interchangeable. Contact
- [Serial interface ticket printer prints garbage, doesn't cut, or performs unreliably](https://www.pointofsuccess.com/kb/serial-interface-ticket-printer-prints-garbage-doesnt-cut-or-performs-unreliably/) - POS printers with a serial interface can sometimes perform unreliably because they are incorrectly set up. Serial interface printers are typically used in locations where a computer is over 10 feet from the printer because the cable can be much longer than with a printer connected to a parallel (standard printer) port or USB port. Unreliability,
- [Sharing printers on a network](https://www.pointofsuccess.com/kb/sharing-printers-on-a-network/) - Printers are shared on a network for use by Point of Success using Windows printer sharing. Before following these instructions, be sure you have enabled file and printer sharing on all the computers on the network. The easiest way to do this is to run the Windows Network Setup Wizard. This program is found in the
- [Tickets print a huge number of pages and will not stop](https://www.pointofsuccess.com/kb/tickets-print-a-huge-number-of-pages-and-will-not-stop/) - First be sure you are using the correct template for the ticket you are trying to print. For example, don't assign a customer receipt template as a prep ticket. Edit the ticket template to assign the printer: 1. In Office Manager > Reports > Receipts right-click the template and select Edit 2. Click File >
- [Adjusting the left margin on a ticket](https://www.pointofsuccess.com/kb/adjusting-the-left-margin-on-a-ticket/) - Go to Office Manager > Reports > Receipts Locate the template you want to change, then right-click the template and choose Edit from the pop-up menu Click File > Page setup Click the Margins tab Enter the left margin size Click OK Click File > Save as Enter a unique name that will identify the
- [Epson TM-T88III, TM-T88IV and TM-T88V printer driver selection and driver setup](https://www.pointofsuccess.com/kb/epson-tm-t88iii-tm-t88iv-and-tm-t88v-printer-driver-selection-and-driver-setup/) - In Point of Success Version 2.54 and above: Use of the Epson Advanced printer driver required. Obtain the correct printer driver from the Epson web site at http://pos.epson.com. Printer Driver Installation Double-click the downloaded file to run the installer Accept the license agreement and click Next Choose Standard Setup and click Next In the Printer Configuration
- [Epson TM-U220 and TM-U230 printer driver selection and setup](https://www.pointofsuccess.com/kb/epson-tm-u220-and-tm-u230-printer-driver-selection-and-setup/) - In Point of Success Version 2.54 and above: Use of the Epson Advanced printer driver required. Obtain the correct printer driver from the Epson web site at http://pos.epson.com. Printer Driver Installation Double-click the downloaded file to run the installer Accept the license agreement and click Next Choose Standard Setup and click Next In the Printer Configuration window
- [Samsung/Bixolon SRP-275 Drivers Including COM4USB and COM4Ethernet Installers Version3.2.2Ea](https://www.pointofsuccess.com/kb/samsung-bixolon-srp-275-drivers-including-com4usb-and-com4ethernet-installers-version3-2-2ea/) - For Point of Success version 2.54 and above: These are instructions for selecting and configuring the printer driver for trouble-free use of the standard receipt printer templates included in Point of Success. Printer Driver Selection These receipt templates were designed for and require the Samsung/Bixolon driver set. Click to download the printer driver for 32-bit
- [Ithaca iTherm 280 printer driver selection and setup](https://www.pointofsuccess.com/kb/ithaca-itherm-280-printer-driver-selection-and-setup/) - For Point of Success version 2.54 and above: These are instructions for selecting and configuring the printer driver for trouble-free use of the standard receipt printer templates included in Point of Success. Printer Driver Selection These receipt templates were designed for and require the Ithaca version 2 driver Set. Click to download the printer driver: http://www.posdl.com/nt_223.exe
- [Zebra LP2844 and TLP2844 label printer driver selection and setup](https://www.pointofsuccess.com/kb/zebra-lp2844-and-tlp2844-label-printer-driver-selection-and-setup/) - In Point of Success version 2.54 and above: Use of the Zebra Designer printer driver is required. Contact technical support for the download link. Download the driver file, then double-click the file to run the installer. Printer Driver Installation and Configuration Select the language for the driver Click Next at the welcome screen Select Zebra
- [Ithaca POSJet 1000 and KITCHENJet 1000 printer driver selection and setup](https://www.pointofsuccess.com/kb/ithaca-posjet-1000-and-kitchenjet-1000-printer-driver-selection-and-setup/) - For Point of Success version 2.54 and above: These are instructions for selecting and configuring the printer driver for trouble-free use of the standard receipt printer templates included in Point of Success. Printer Driver Selection These receipt templates were designed for and require the Ithaca version 2 driver Set. Printer Driver Installation The Ithaca printer
- [Star SP200 printer driver selection and setup](https://www.pointofsuccess.com/kb/star-sp200-printer-driver-selection-and-setup/) - Star SP200 printer driver selection and printer driver setup These are instructions for selecting and configuring the printer driver for trouble-free use of the standard receipt printer templates included in Point of Success. Printer Driver Selection These receipt templates were designed for and require the Star Line Mode printer driver. This printer driver may be
- [Star SP500 printer (with cutter) driver selection and printer driver setup](https://www.pointofsuccess.com/kb/star-sp500-printer-with-cutter-driver-selection-and-printer-driver-setup/) - These are instructions for selecting and configuring the printer driver for trouble-free use of the standard receipt printer templates included in Point of Success. Printer Driver Selection These receipt templates were designed for and require the Star Line Mode printer driver. This printer driver may be downloaded at http://www.posdl.com/starlinemode.exe. Printer Driver Installation Launch the Star Line
- [Star TSP600 printer driver selection and printer driver setup](https://www.pointofsuccess.com/kb/star-tsp600-printer-driver-selection-and-printer-driver-setup/) - These are instructions for selecting and configuring the printer driver for trouble-free use of the standard receipt printer templates included in Point of Success. Printer Driver Selection These receipt templates were designed for and require the Star Raster printer driver. This printer driver may be downloaded from the Star web site at http://www.posdl.com/starraster.exe. Printer Driver Installation
- [Star TSP800 label printer driver selection, installation and configuration](https://www.pointofsuccess.com/kb/star-tsp800-label-printer-driver-selection-installation-and-configuration/) - These are instructions for selecting and configuring the printer driver for trouble-free use of the standard label printer templates included in Point of Success. Printer Driver Selection These label templates were designed for and require the Star Raster printer driver. This printer driver may be downloaded with this link: http://www.posdl.com/rasterdrv_2k-xp_20041203.exe Printer Driver Installation Launch the Star
- [Power management](https://www.pointofsuccess.com/kb/power-management/) - Windows includes default power management settings that can be incompatible with Point of Success software, Internet service and the point of sale printers you select for your system. You should disable all power management functions on all Point of Success computers in your system. Disabling general power management settings None of your computers should be
- [System Requirements](https://www.pointofsuccess.com/kb/system-requirements/) - To ensure your system is operating optimally, review the system requirements page: System Requirements
- [The system seems to have slowed down suddenly. Why?](https://www.pointofsuccess.com/kb/the-system-seems-to-have-slowed-down-suddenly-why/) - Our system is designed to perform very well on a properly configured and maintained Windows-based operating system. Environmental changes can impact performance. Here is a list of things to consider should you suddenly experience a slowdown or reduced performance: Determine if the slow down is only occurring on a workstation only or also on the
- [Can I Upgrade From Version 1.0, 2.0 or 2.23 to the Latest Version?](https://www.pointofsuccess.com/kb/can-i-upgrade-from-version-1-0-2-0-or-2-23-to-the-latest-version/) - Versions 1.0 and 2.0 through 2.23 are no longer supported. As a result in order to upgrade to our latest version, a two-step process is required. STEP1: Upgrade to version 2.74-this process converts the data to the new database structure that can be used by the new database server. STEP2: Upgrade from 2.74 to the
- [Remote Login Error](https://www.pointofsuccess.com/kb/remote-login-error/) - An event such as a lightning strike or power outage can cause a very specific error message that leaves the database server (the engine that runs Point of Success) damaged. Note that the message will include a dialogue box titled "Remote Login". Within the dialogue box will be a place to enter a login and password. There
- [Do Not Leave Pending Credit Card Transactions Overnight](https://www.pointofsuccess.com/kb/do-not-leave-pending-credit-card-transactions-overnight/) - Pending credit card transactions that are not finalized by end-of-day will remain in Point of Success as a pending transaction indefinitely until you follow the process explained below. Note that it is not possible to add a tip to these transactions. It is extremely important that there are no pending transactions remaining before closing the
- [On Account Tender Type (House Accounts) - Setup and Use](https://www.pointofsuccess.com/kb/on-account-tender-type-house-accounts-setup-and-use/) - In order to use the Account Billing or House Account feature, a few settings must be adjusted. Follow the steps below to configure Point of Success for use with the Account Billing feature. Setup and Configuration: Navigate to Office Manager>Customers. Double click/tap a specific customer for which you'd like to allow account billing. Navigate to the "Additional Information"
- [How to Add or Replace a Workstation](https://www.pointofsuccess.com/kb/how-to-add-or-replace-a-workstation/) - Whether you are adding a new workstation or replacing an existing workstation, the procedure is the same. While the process is very simple and straightforward, it's also possible to make a mistake by installing a full database server on the workstation. Follow the steps below to ensure a proper and smooth workstation installation: Connect the
- [Unable to Open Point of Success Due To Invalid Registration](https://www.pointofsuccess.com/kb/unable-to-open-point-of-success-due-to-invalid-registration/) - When one of the following conditions exist, the user will be unable to access Point of Success. The cause is invalid registration stored on the database server computer. The conditions are: Attempting to register using invalid information (Business Name, Serial Number, Unlock Code). A Windows Update that substantially changes how Point of Success identifies the
- [How To Turn Off Power Management](https://www.pointofsuccess.com/kb/how-to-turn-off-power-management/) - Windows comes loaded with power management settings that when left on are not suitable for business environments, especially when running POS software. Please check the settings listed below and configure for maximum performance: Turn off power management on the network card. Navigate to the Control Panel>Device Manager>Network Adapters. Expand the Network Adapter Category to reveal all
- [How To Solve a 11280 Error Message](https://www.pointofsuccess.com/kb/how-to-solve-a-11280-error-message/) - When Order Entry and Office Manager (as well as other Point of Success add on products) are unable to connect to the database server, there are three main causes: A physical connection issue. Make sure the affected computer is connected to the network. Be sure to check all cables and connections to any appliance such
- [How To Open A Till](https://www.pointofsuccess.com/kb/how-to-open-a-till/) - In order to open a till, you must first enable a cash drawer: Navigate to Order Entry>Manager>Workstation Setup>Cash Drawer. Enable a cash drawer. Return to Order Entry>Manager>Tills and Banks. Choose the New button. Select Till, enter opening cash amount. Choose to leave the till "Not Assigned" or assign to a staff member. Return to the main screen for Order
- [How To Share Printers](https://www.pointofsuccess.com/kb/how-to-share-printers/) - It's quite common for several workstations to print preparation tickets to the same printer. Sharing a printer is achieved by first installing the printer on one computer (the host computer) and then sharing the installed printer to other stations in the same network. Printer Sharing on the Host Computer: Once a printer is installed on
- [How Do I Build A Menu - Where Are The Menu Training Videos?](https://www.pointofsuccess.com/kb/how-do-i-build-a-menu-where-are-the-menu-training-videos/) - Building a menu is very easy once a few key principles are understood. Here is a link to the instructional videos: Menu Training Videos In addition to the information found on the instructional videos, please keep in mind that a "sub-menu button" can be used for navigation only or to establish a parent item. Sub-menu
- [Will Point of Success Work With iPads, Tablets or Other Wireless Devices](https://www.pointofsuccess.com/kb/will-point-of-success-work-with-ipads-tablets-or-other-wireless-devices/) - Point of Success software can be used on tablets and other wireless devices by using Remote Desktop Services from Microsoft. Taking a payment with a wireless device or tablet is not supported. Remote Desktop Services Remote Desktop Services requires “Windows Server 2008 R2” or higher. Remote Desktop Services “is one of the components of Microsoft Windows that allows
- [Steps To Resolve an Inaccessible (Locked) Ticket](https://www.pointofsuccess.com/kb/steps-to-resolve-an-inaccessible-locked-ticket/) - Error Message: This ticket cannot be accessed because it is opened by another user When an open order is improperly exited a lock will remain on the order prohibiting another user from accessing the order. The solution is to restart the database server computer. Restarting the database server computer will remove all locks for all
- [SuperButton Displays Buttons On Top Of Other Buttons](https://www.pointofsuccess.com/kb/superbutton-displays-buttons-on-top-of-other-buttons/) - SuperButtons were originally created using an 800x600 screen size. When the specifications for monitor resolutions changed to a minimum of 1024x768, SuperButtons will remain at the old screen size therby hiding some buttons in the lower section of an opened SuperButton. The solution is quite simple. Enter Office Manager>Tools>Food Menu and design mode (F9). Open
- [How to Change the Expeditor Monitor Sort Order](https://www.pointofsuccess.com/kb/how-to-change-the-expeditor-monitor-sort-order/) - A new feature as of Quatro is the ability to control the sort order manually for tickets appearing on the Expeditor Monitor. This must be turned on from Office Manager. Navigate to Office Manager>Tools>Setup the Options for Kitchen Monitor and Notifications. Select "Manual Priority Selection" under the Expeditor Monitor Settings. Now when you are viewing
- [Windows 7 and Point of Success Subscription Registration](https://www.pointofsuccess.com/kb/windows-7-and-point-of-success-subscription-registration/) - When attempting to register a Subscription instance of Quatro on a Windows 7 machine you may encounter an error. Open the Software License screen (Office Manager>Tools>Registration). In the Message panel you might see “REST request failed: Error Getting Server Certificate”. Do not worry. This is a Windows 7 problem that is easily fixed. Follow the instructions
- [What Happened To The List of Former Employees?](https://www.pointofsuccess.com/kb/what-happened-to-the-list-of-former-employees/) - Starting with Quatro, former employees are hidden from the staff list view. Office Manager>Staff. How can you see former employees? Simply choose "Find staff member" from the left-hand navigation bar and check the box named "Show Former Employees".
- [QuickBooks Export Utiliy Results in Error Message - Windows 8 and 10 Users](https://www.pointofsuccess.com/kb/quickbooks-export-utiliy-results-in-error-message-windows-8-and-10-users/) - Windows 8 and Windows 10 users will be unable to create a QuickBooks Export file unless permission is granted for the current user to write to the Point of Success folder located at C:\Program Files (x86) The solution is to follow the instructions below: Navigate to Control Panel>Administrative Tools>Computer Management Expand Local Users and Groups
- [Uncheck Kitchen and Expo Monitor Workstation Settings For Order Stations](https://www.pointofsuccess.com/kb/uncheck-kitchen-and-expo-monitor-workstation-settings-for-order-stations/) - When using a workstation as an order station, make sure that nothing is checked for Order Entry>Manager>Workstation Setup>Kitchen Monitor and Order Entry>Manager>Workstation Setup>Expo Monitor. Failure to do so will cause undesired items to populate the Kitchen Monitor and Expo Monitor screens.
- [How To Handle Large Catering Orders That Require A Partial Payment](https://www.pointofsuccess.com/kb/how-to-handle-large-catering-orders-that-require-a-partial-payment/) - Catering orders can be quite large. Normally a partial payment right away (when ordered) is desirable. Here are a few problems that occur with catering orders: Normally when an order is partially paid, the till or bank holding the partial payment cannot be closed. For credit card payments, the payment cannot be left in a
- [1. Overview](https://www.pointofsuccess.com/kb/1-overview/) - Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Id eu nisl nunc mi. Sed nisi lacus sed viverra tellus in hac habitasse platea. Quam elementum pulvinar etiam non quam lacus suspendisse faucibus. Eleifend donec pretium vulputate sapien nec.
- [2. Next Steps](https://www.pointofsuccess.com/kb/2-next-steps/) - Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Id eu nisl nunc mi. Sed nisi lacus sed viverra tellus in hac habitasse platea. Quam elementum pulvinar etiam non quam lacus suspendisse faucibus. Eleifend donec pretium vulputate sapien nec.

## InborneOnly

- [Fingerprint Reader Installation for Windows 11](https://www.pointofsuccess.com/ikb/fingerprint-reader-installation-for-windows-11-2/) - Fingerprint Sensor Software installation for Windows 11 Windows 11 has additional requirements for installation which may interfere with older software’s ability to install. Such is the case with Fingerprint Reader provided by Digital Persona and their software. Note the three following instructions: Version: DigitalPersona4500Setupx64.msi (This can be found on \mrdata\Installables\Digital Persona Before Installing: Run the
- [Set up Authorize.net credit card processing in POSOO RTO](https://www.pointofsuccess.com/ikb/set-up-authorize-net-credit-card-processing-in-posoo-rto/) - Below are step on how to generate the API Login ID and Transaction Key. You put the API Login ID in cc username, and the transaction key in cc password and set cc api to Authorize.net https://support.authorize.net/s/article/How-do-I-obtain-my-API-Login-ID-and-Transaction-Key To obtain the API Login ID and Transaction Key: Log into the Merchant Interface. Click Account from the main toolbar. Click Settings in
- [NowMD Comprehensive Overview Training](https://www.pointofsuccess.com/ikb/nowmd-comprehensive-overview-training/) - This is a training Gary did on 9/16/2020. It is posted at posdl.com. NowMD Training
- [Create a new Admin account in POSOO](https://www.pointofsuccess.com/ikb/create-a-new-admin-account-in-posoo/) - Here are the steps on how to create a new Admin account. https://admin.pointofsuccess.com/r/test.html Register his account Log in to your Point of Success Admin account Do a search for the new user you created Click on Details Set it as an Owner Account unless you only need reporting tools or if you are creating a
- [Point of Success Product Information [Internal Use Only]](https://www.pointofsuccess.com/ikb/point-of-success-product-information-internal-use-only/) - Point of Success Software (3) Levels Point of Success: Special Edition - Free Up to and including version 3 - limited to (2) users. Version (4+) limited to (1) user Customer Menu Creation Order Entry - send to kitchen - print receipt Manager - settings, reports Add on products available and compatible. Exception is delivery
- [Troubleshooting Caller ID Box](https://www.pointofsuccess.com/ikb/troubleshooting-caller-id-box/) - Troubleshooting Caller ID A lot of issues with Caller ID are related to weather, power surge and power outages. In order to determine whether the problem is with the CallerID box or the computer, follow the steps below. Note the weather conditions if any storms passed thru, or if there were power outages. Also
- [Online Ordering - General Restaurant Menu Setup Tips](https://www.pointofsuccess.com/ikb/online-ordering-general-restaurant-menu-setup-tips/) - The following information is additional menu setup assistance. Most other issues were addressed by actual changes in Online Ordering Menu setup, by RTO. BEVERAGE TAX: Emad: The beverage tax will get applied if a category is called Beverages or contains Beer in the name. So if you wanted to split normal beverages you and call that category
- [Gift Card Installation](https://www.pointofsuccess.com/ikb/gift-card-installation/) - Gift Card Installation 1. Before beginning an install. Go into the customer’s private notes in SAM and make sure that the Gift Card Merchant Number is listed. *Note: in order for customers to use gift cards, they must already be set up on POSPay. Also ask the customer if they have the gift cards on
- [How to process a Void or Refund using POSPay](https://www.pointofsuccess.com/ikb/how-to-process-a-void-or-refund-using-pospay/) - How to process a Void and a Refund. Ticket Open - Credit Cards Not Batched: If the transaction has not been finalized and the credit cards have not been batched, the refund can be processed by voiding the order. PAN request not required - payment information still available for Void Locate the ticket within Point
- [Docsketch Training](https://www.pointofsuccess.com/ikb/docsketch-training/) - Docsketch Training Video
- [Signup Process for POSP (OO) Online Ordering - RTO](https://www.pointofsuccess.com/ikb/signup-process-for-posp-oo-online-ordering-rto/) - 1. Aja will send the initial email confirming the signing time and giving the Merchant Information. Example email to merchant – prior to signing time: Subject: POSPay Application and Setup for (Restaurant Name) – Scheduled Call (Date & Time) (Person’s Name), Thank you for joining the Point of Success family and its line of products.
- [Auth.net for Big Holler](https://www.pointofsuccess.com/ikb/auth-net-for-big-holler/) - Auth.net for BH
- [Online Ordering Offer Flyer (COVID-19 time)](https://www.pointofsuccess.com/ikb/online-ordering-offer-flyer-covid-19-time/) - Deferred Payments for 90 Days
- [POSP Online Ordering Forte Setup](https://www.pointofsuccess.com/ikb/posp-online-ordering-forte-setup/) - POSP Online Ordering Forte Setup
- [Setting Up/ RCC.msi (RTO Print/Order Server)](https://www.pointofsuccess.com/ikb/setting-up-rcc-msi-rto-print-order-server/) - Setting Up RCC.msi Toubleshooting RCC.msi
- [Go Live Sheet](https://www.pointofsuccess.com/ikb/go-live-sheet/) - Go Live Sheet Restaurant Name_____________________________________ Location____________________________________________ Order Url___________________________________________ Please Verify the following information has been completed and is correct. Use the Restaurant Setup Form. If information is not on the setup form, contact restaurant to get information. RESTAURANT CANNOT GO LIVE UNTIL ALL HAS BEEN COMPLETED All Stores: Delivery Stores: __Store Hours __Delivery Hours __Service
- [SBA Info](https://www.pointofsuccess.com/ikb/sba-info/) - COVID 19 SMALL BUSINESS STIMULUS UPDATE As you know we have been striving to stay on top of the developments as information becomes available. I spent most of today talking with the SBA main office as well as SBA Lenders and how they are preparing for these loans with business owner clients. Even in talking
- [SBA CPA Guidance](https://www.pointofsuccess.com/ikb/sba-cpa-guidance/) - The Coronavirus Aid, Relief, and Economic Security Act (CARES Act) was passed last Friday. The Act provides additional SBA loan funding for small businesses with fewer than 500 employees. Part or all of the loan can be forgiven if certain criteria are met. Here is the summary of what it is, what you can do,
- [OO Setup/Boarding](https://www.pointofsuccess.com/ikb/oo-setup-boarding/) - Rnotify Communication Client Installation (RCC Install) This page will have all the information and procedures required to setup RCC for a store so they can start receiving orders. Preparation: You can prepare the Mikogo client and locate the info for the store such as the restaurant URL. The Mikogo client should be in the Mikogo
- [SBA CARES Act](https://www.pointofsuccess.com/ikb/23462/) - The Small Business Owner’s Guide to the CARES Act The programs and initiatives in the Coronavirus Aid, Relief, and Economic Security (CARES) Act that was just passed by Congress are intended to assist business owners with whatever needs they have right now. When implemented, there will be many new resources available for small businesses, as
- [Partner Directory](https://www.pointofsuccess.com/ikb/partner-directory/) - WorldPay Main Phone: (800) 846-4472 Website: http://www.mercurypay.com Website: http://www.worldpay.com Sales: ?? - Direct: (970) 335-4193 - Email: ??????@worldpay.com Big Holler Toll-Free: (888) 244-4655 Main: 973-610-8909 Web: http://www.bigholler.com POS Hardware Tech Support Epson - (562) 276-1314 - Website:http://www.epsonexpert.com Star - (732) 623-5555 - http://www.starmicronics.com Ithaca - (203) 859-6800 - http://www.ithper.com Citizen - (800) 421-6516 - http://www.cbma.com

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