Point of Success POS software computer system requirements

Minimum display resolution for order entry workstations is 1024 X 768.

Supported operating systems:

  • Windows 10 – with latest patches and updates applied

Fingerprint login is supported under both 32 bit and 64 bit operating systems. Fingerprint login is not support with Remote Desktop Services connections.

Electronic Scales

Point of Success was developed with and tested with the following scales:

  • CAS PD-II (With the CAS serial cable part number 7880-PD0-4128 – Cable terminates in a 9 pin serial connector that will require a USB to serial converter if the connected computer does not have a serial port)
  • Avery/Berkel Weightronix 6720

These are the recommended and supported electronic scales for Point of Success. Other scales that accept a “W” command (with a carriage return) for weighing then return the weight of the item will likely work with Point of Success but are not supported.


Operating System Selection

Point of Success is supported on the following Microsoft Windows operating systems:

  • Windows 10

32 Bit or 64 Bit?

32 bit and 64 bit operating systems are fully supported and recommended for the current version of Point of Success.

If you choose a 64 bit operating system you need to be aware of these limitations:

  • Fingerprint login for 64 bit systems is supported in Point of Success Version 3 and above.
  • All drivers for your POS peripherals, including printers, touch screens and pole displays, must be available for the 64 bit operating system you choose. Confirm driver availability with the hardware manufacturer.

Maximum Number of Users

Windows operating systems have limits on the number of peer-to-peer network users that can connect to the data host computer. Following are the user limits for each listed operating system:

A Windows Server operating system is required for more than 10 users.

Using the wrong operating system on the data host computer can cause unexpected workstation disconnections, database damage and data loss.


System Requirements and Hardware Recommendations

Point of Success uses common, inexpensive computer hardware and networking components. Any compatible system may be used if it meets these requirements:

Receipt Printers

Although Point of Success supports any type of POS receipt printer that uses a Windows printer driver, we recommend selection of one of the following printers to simplify set up of your system:

  • Epson TM-T88III
  • Epson TM-T88IV
  • Epson TM-T88V
  • Epson TM-U220
  • Epson TM-U230
  • Epson TM-T20
  • Star TSP100
  • Star SP500
  • Star TSP600
  • Star TSP650
  • Star SP700
  • SNBC BTP-2002NP
  • Samsung Bixolon SRP-275
  • Samsung Bixolon SRP-500
  • Any Windows-compatible plain paper full page printer. Your report printer can serve as a backup in the event a receipt printer stops working.

Customer receipt printers must be the same make and model on all workstations because only one customer receipt printing template is available for use on all customer receipt printers. Other POS printers in the system, like prep or delivery dispatch printers, can be a different make and/or model.

Cash Drawers

Point of Success works with any make or model of printer-connected cash drawer. Purchase a cash drawer designed to work with your POS printer. Depending upon the printer selected, one or two cash drawers may be used for each printer.

Cash drawers connected directly to a computer with serial, parallel or USB ports are not supported.

Box Label Printers

  • Cognitive Advantage DLX
  • Star TSP-800 (Direct thermal, this printer may be promoted as a receipt printer. It  works very well with the 1″ high by 4″ wide labels, Star part number 37995120, designed for the printer.)

Fingerprint Sensors

Fingerprint sensors supported with Point of Success include these models:

  • Digital Persona U.are.U 4500 (Requires Digital Persona Platinum Integrator software available from Point of Success and authorized dealers at no additional charge)
  • Digital Persona U.are.U 4000B (Platinum Integrator version). Note: As of May 2009 this model has been discontinued by Digital Persona.
  • 64 bit versions of Windows are not supported for fingerprint login in Point of Success version 2. Version 3 supports both 32 bit and 64 bit operating systems.
  • Fingerprint login is not supported with Remote Desktop connections.

Bump Bars

The Point of Success kitchen monitor feature supports the following bump bar hardware:

  • Logic Controls KB1700 (IBM bump bar compatible legend sheet)

A complete computer is required to use the kitchen monitor feature. Orders may be bumped from the kitchen monitor using a keyboard, mouse, touch screen or bump bar.

Pole Displays/Customer Displays

Point of Success supports pole displays/customer displays:

  • Epson and compatible two line displays
  • Partner Tech CD7220
  • Display must offer a serial port connection

Kitchen Monitor

The Point of Success Kitchen Monitor feature is part of the Order Entry program. No proprietary kitchen display hardware is required; this feature runs on a standard networked computer just as the Order Entry and Office Manager programs in Point of Success.

CentralPoint Central Office Reporting Email Requirements

CentralPoint Headquarters requires a standard POP3 email account to receive data transferred from Remote modules. Webmail is not supported for receiving financial or customer data transferred from Remote modules.

CentralPoint Remote requires access to a standard SMTP outbound email server for sending data to the Headquarters module and for emailing scheduled reports. Webmail is not supported for sending data or reports from the Remote module.

Receiving Emailed Reports – The CentralPoint Remote module can produce Point of Success reports and email them to any email address. These reports can be received and viewed with any email account, including webmail accounts. The receiving device must be able to view .pdf files to access the information.

Online Ordering

Point of Success Online Ordering is designed for use with BigHoller online ordering service. More information is available at http://www.bigholler.com. Restaurants must establish and maintain an account with BigHoller to receive online orders.

To receive orders transmitted by BigHoller a restaurant must have an always-on Internet connection and access to a standard, dedicated POP3 email account to receive order transmissions.


A Discussion About Ports

A port is used to connect computers to peripheral (accessory) devices. It is very important to determine the POS peripherals that will be connected to each computer so you can plan your use of its ports. Here are the ports that you need to be aware of for your point of sale system:

parallel port (also called a printer port) is used for connecting a printer to a computer. Parallel ports will normally have a picture of a printer next to it on the back of the computer. Parallel ports have a design limitation that requires a cable of no more than 9 to 12 feet. Use a parallel port to connect a printer that will sit beside the computer. Parallel printers are not normally appropriate for use as a remote printer in the kitchen.

serial port (also called an RS-232 port) is used for several types of devices. Touch screens commonly have a serial connector to communicate screen touches to the computer. POS printers are available with serial connectors. Customer displays (also called pole displays) normally use serial ports. The Point of Success Caller ID box requires a serial port. Computers commonly come with only one serial port, so plan your use of serial devices carefully. A serial cable can be up to 150 feet in length when it is constructed with high-quality cable, making a serial printer appropriate for use as a remote kitchen printer.

USB port (Universal Serial Bus) can be used for printers, touch screens, and any other type of peripheral that incorporates a USB connection. The maximum USB cable length is 5 meters (16.5 feet). Cable length can be extended through the use of a powered USB hub.

An Ethernet port is used to connect a computer or peripheral device to a network. POS printers are also available with Ethernet ports, making these printer models a good choice for a remote printer.


Reliability and Recovery

You can make your point of sale system more reliable and make recovery much faster with two inexpensive, simple steps:

Install an Uninterruptible Power Supply (also called a UPS or battery backup) for each computer, then connect computers, printers, displays and network equipment to the battery-protected outlets. A UPS protects against damage caused by power fluctuations and power failures.

Copy backup data onto removable media or use an online backup service every day. When you have a data backup you can quickly restore good data to fix database damage or replace a failed database server computer by moving the database to another computer on your network.

Additionally, using a RAID hard disc system that provides storage redundancy on the database server computer can prevent a full hard drive failure, giving you time to fix a drive problem.


Workstation Computer (order entry and cashier)

  • Touch panel or touch monitor: Elo Touchsystems LCD touch panel is recommended, with other brands of touch panels and monitors supported. Touch display must support Windows mouse control. Minimum resolution of 1024 X 768 required.
  • All current processors are supported. Higher performance processors offer a better user experience.
  • Recommended minimum 2 GB RAM
  • 100/1000 MBPS local area network (LAN) connection when using Point of Success in a network environment. A network switch or hub is required; cross-over cable connections are not supported. Wireless networks are not recommended. Single-user systems are also supported.
  • Keyboard/Mouse optional
  • Receipt printers: See above
  • Cash drawer designed for your model receipt printer if a computer-controlled cash drawer is desired.
  • Uninterruptible power supply with AVR (automatic voltage regulation) for every workstation.

Manager’s Computer

  • Standard computer display with at least 1024 x 768 resolution. Manager’s workstation software can be used on an order entry workstation if the workstation has a display supporting 1024 x 768 resolution and an attached keyboard and mouse.
  • All current processors are supported. Higher performance processors offer a better user experience.
  • Recommended minimum 2 GB RAM.
  • Microsoft Internet Explorer version 8 or above must be installed.
  • USB Flash drive, CD-R drive or other high-capacity removable storage device for data backup.
  • 100 MBPS local area network (LAN) connection when using Point of Success in a network environment. A network switch or hub is required; cross-over cable connections are not supported. Wireless networks are not recommended. Single-user systems are also supported.
  • Laser or ink jet page printer.
  • Uninterruptible power supply with AVR (automatic voltage regulation). A UPS will virtually eliminate power-related problems with both software and network.

Database Server Computer

Point of Success uses a client/server database for managing and protecting data. Operating system, processor and memory specifications are similar to the Office Manager computer. The computer running the database software must be on at all times when Point of Success is used. The database server computer can be up day and night or started before using Point of Success. It is best to run the database software on a separate server computer, but the database software can also be loaded on the manager’s workstation or other computer on the network. Database software is not required for single-computer operation. Remember to include a UPS for power protection.