Point of Success POS software computer system requirements

Minimum display resolution for order entry workstations is 1024 X 768.

Supported operating systems:

  • Windows 10 – with latest patches and updates applied

Electronic Scales

Point of Success was developed with and tested with the following scales:

  • CAS PD-II (With the CAS serial cable part number 7880-PD0-4128 – Cable terminates in a 9 pin serial connector that will require a USB to serial converter if the connected computer does not have a serial port)
  • Avery/Berkel Weightronix 6720

These are the recommended and supported electronic scales for Point of Success. Other scales that accept a “W” command (with a carriage return) for weighing then return the weight of the item will likely work with Point of Success but are not supported.


Operating System Selection

Point of Success is supported on the following Microsoft Windows operating systems:

  • Windows 10

32 Bit or 64 Bit?

32 bit and 64 bit operating systems are fully supported and recommended for the current version of Point of Success.

If you choose a 64 bit operating system you need to be aware of these limitations:

  • Fingerprint login for 64 bit systems is supported in Point of Success Version 3 and above.
  • All drivers for your POS peripherals, including printers, touch screens and pole displays, must be available for the 64 bit operating system you choose. Confirm driver availability with the hardware manufacturer.

Maximum Number of Users

Windows operating systems have limits on the number of peer-to-peer network users that can connect to the data host computer. Following are the user limits for each listed operating system:

A Windows Server operating system is required for more than 10 users.

Using the wrong operating system on the data host computer can cause unexpected workstation disconnections, database damage and data loss.


System Requirements and Hardware Recommendations

Point of Success uses common, inexpensive computer hardware and networking components. Any compatible system may be used if it meets these requirements:

Receipt Printers

Although Point of Success supports any type of POS receipt printer that uses a Windows printer driver, we recommend selection of one of the following printers to simplify set up of your system:

  • Epson TM-T88IV
  • Epson TM-T88V
  • Epson TM-U220
  • Epson TM-U230
  • Epson TM-T20
  • Epson M-30

Cash Drawers

Point of Success works with any make or model of printer-connected cash drawer only.

Cash drawers connected directly to a computer with serial, parallel or USB ports are not supported.

Box Label Printers

  • Cognitive Advantage DLX
  • Star TSP-800 – Direct thermal, this printer may be promoted as a receipt printer.

Fingerprint Sensors

Fingerprint sensors supported with Point of Success include these models:

  • Digital Persona U.are.U 4500 (Requires Digital Persona Platinum Integrator software available from Point of Success at no additional charge)
  • Digital Persona U.are.U 4000B (Platinum Integrator version). Note: As of May 2009 this model has been discontinued by Digital Persona.
  • Fingerprint login is not supported with Remote Desktop connections.

Bump Bars

The Point of Success kitchen monitor feature supports the following bump bar hardware:

  • Bematech [Logic Controls] KB1700 (IBM bump bar compatible legend sheet)

Pole Displays/Customer Displays

Point of Success supports pole displays/customer displays:

  • Epson and compatible two line displays
  • Partner Tech CD7220
  • Display must offer a serial port connection

Kitchen Monitor

The Point of Success Kitchen Monitor feature is part of the Order Entry program and requires its own computer.

CentralPoint Central Office Reporting Email Requirements

CentralPoint Headquarters requires a standard POP3 email account to receive data transferred from Remote modules. Webmail is not supported for receiving financial or customer data transferred from Remote modules.

CentralPoint Remote requires access to a standard SMTP outbound email server for sending data to the Headquarters module and for emailing scheduled reports. Webmail is not supported for sending data or reports from the Remote module.

Receiving Emailed Reports – The CentralPoint Remote module can produce Point of Success reports and email them to any email address. These reports can be received and viewed with any email account, including webmail accounts. The receiving device must be able to view .pdf files to access the information.

Online Ordering

Point of Success Online Ordering: Point of Success Online Ordering or Big Holler Online Ordering.


Recommended for Your Point of Success System

Install an Uninterruptible Power Supply (also called a UPS or battery backup) for each computer, then connect computers, printers, displays and network equipment to the battery-protected outlets.

Copy backup data onto removable media or use an online backup service every day. When you have a data backup you can quickly restore good data to fix database damage or replace a failed database server computer by moving the database to another computer on your network.

Additionally, using a RAID hard disc system that provides storage redundancy on the database server computer can prevent a full hard drive failure, giving you time to fix a drive problem.


Workstation Computer (order entry and cashier)

  • Touch panel or touch monitor: Elo Touchsystems LCD touch panel is recommended, with minimum resolution of 1024 X 768 required.
  • All current processors are supported. Higher performance processors offer a better user experience.
  • Recommended minimum 4 GB RAM
  • 100/1000 MBPS local area network (LAN) connection when using Point of Success in a network environment. A network switch or hub is required; cross-over cable connections are not supported. Wireless networks are not recommended. Single-user systems are also supported.
  • Keyboard/Mouse optional
  • Receipt printers: See above
  • Cash drawer designed for your model receipt printer if a computer-controlled cash drawer is desired.
  • Uninterruptible power supply with AVR (automatic voltage regulation) for every workstation.

Manager’s Computer

  • Standard computer display with at least 1024 x 768 resolution. Manager’s workstation software can be used on an order entry workstation if the workstation has a display supporting 1024 x 768 resolution and an attached keyboard and mouse.
  • All current processors are supported. Higher performance processors offer a better user experience.
  • Recommended minimum 4 GB RAM.
  • Microsoft Internet Explorer version 8 or above must be installed.
  • USB Flash drive, CD-R drive or other high-capacity removable storage device for data backup.
  • 100/1000 MBPS local area network (LAN) connection when using Point of Success in a network environment. A network switch or hub is required; cross-over cable connections are not supported. Wireless networks are not recommended. Single-user systems are also supported.
  • Laser or ink jet page printer.
  • Uninterruptible power supply with AVR (automatic voltage regulation). A UPS will virtually eliminate power-related problems with both software and network.